These Terms of Service (“Terms”) govern your access to and use of the websites, software, and services provided by Answered (“Answered,” “we,” “us,” or “our”), a business based in Pelham, Alabama. By using our website, requesting a free game plan, signing up for a plan, or letting us build or run a system for you, you agree to these Terms. If you are agreeing on behalf of a business, you confirm that you are authorized to bind that business.
Answered provides lead-capture, communications, and growth-operations software and setup for local service businesses. This can include websites and landing pages, a lead inbox and pipeline (Command Center), missed-call text-back, automated calls and text messaging, appointment booking, review requests, an AI assistant, and reporting such as the weekly Monday Brief. The exact scope, deliverables, price, and timeline for your engagement are set in your proposal, order, or signup before any paid work begins, and those engagement-specific terms control if they conflict with these Terms.
You must be at least 18 years old and able to form a binding contract. You are responsible for keeping your account credentials secure and for all activity under your account. Tell us promptly if you suspect unauthorized use.
Pricing follows the plan or order you sign up for. By that agreement:
Managed plans run month to month and can be cancelled with 30 days’ notice. The self-serve Missed Call Recovery plan can be cancelled at any time and stops at the end of the current billing period. Cancellation stops future charges; it does not refund fees already billed. When you cancel, we stop running messaging and automations on your behalf.
Your customer data, leads, website content, and domain belong to you. You can export your data, and if you leave you can take it with you. We do not sell your data. You grant Answered a limited license to host, process, and use your content and data only as needed to provide and improve the service for you. You are responsible for the accuracy and legality of the content, contacts, and consent records you give us.
Any calls or text messages we run on your behalf require documented, prior consent from the recipient and follow the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and carrier rules. You approve message wording before it goes out, every message identifies your business, and recipients can opt out by replying STOP. You are responsible for the accuracy of the consent and contact information you provide and for having a lawful basis to contact each person. You agree not to use the service to contact people who have not consented or to send content prohibited by carriers.
You agree not to:
The service relies on third-party providers, including Stripe (payments), Cal.com (booking), telecom and SMS carriers (calls and texts), Supabase and Vercel (hosting and data), email-delivery providers, and AI providers such as Anthropic. Your use of those features is also subject to the relevant provider’s terms, and we are not responsible for their acts, outages, or policies.
Answered and its licensors own the software, designs, templates, workflows, documentation, and brand used to deliver the service. We grant you a non-exclusive, non-transferable right to use them while your plan is active, for your own business. You keep ownership of your own brand, content, and data. Unless your order says otherwise, custom configurations and templates we build remain part of the Answered platform.
Each side may receive non-public information from the other. Both sides agree to use that information only to work together and to protect it with reasonable care.
We work to improve how your business captures and responds to demand, but we do not guarantee specific results, revenue, lead volume, search rankings, or uninterrupted uptime. Outcomes depend on your market, pricing, staffing, and follow-through. The service is provided on a commercially reasonable, best-effort basis.
Except as expressly stated, the service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent allowed by law.
To the fullest extent allowed by law, Answered is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the event that gave rise to the claim.
You agree to defend and indemnify Answered against claims arising from your content, your contacts and consent practices, your use of the service, or your violation of these Terms or any law.
These Terms apply for as long as you use the service. Either side may terminate as described in your plan or for a material breach that is not cured within 15 days of written notice. We may suspend the service immediately for non-payment, security risk, or misuse. When the service ends, your right to use it stops and we will make your data available for export for a reasonable period.
We may update the service and these Terms as the business evolves. Material changes will be posted on this page with a new effective date. If you keep using the service after a change takes effect, you accept the updated Terms.
These Terms are governed by the laws of the State of Alabama, without regard to its conflict-of-law rules. Before filing anything, both sides agree to first try to resolve the dispute informally by contacting the other. Any dispute that cannot be resolved that way will be handled by the state or federal courts located in Shelby County, Alabama, and both sides consent to that venue.
If any part of these Terms is found unenforceable, the rest still applies. Our not enforcing a term is not a waiver of it. You may not assign these Terms without our consent; we may assign them to a successor in connection with a merger, acquisition, or sale of assets. Neither side is liable for delays caused by events beyond its reasonable control. These Terms, together with your order or plan, are the entire agreement between us about the service.
Questions about these Terms? Email steven@answeredhq.com or call 205-434-8127.
Effective June 15, 2026.